The idea of ‘transformation’ implies that facilitators bring an agenda to situations of conflict. What is that agenda and how is it promoted? I believe the aim should be to use conflict as a moment, or more precisely, a series of moments of rich opportunity to contribute to human development. Facilitators, a term I use to refer to peacemakers working in group and inter-group settings, meet this agenda with responses that fall into two broad categories: by assisting empowerment, that is, supporting the persons involved in conflict to more fully achieve their own potential as human beings; and by fostering ‘right relationships’, that is, relationships characterized by recognition of the other, fairness, respect, mutuality and accountability. In very simple terms, they encourage parties to pay attention to the needs of both the self and the other.